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Legal

Legal Centre

Every term, policy and company detail for Stayantra, in one place.

Terms and policies

Who operates Stayantra

Stayantra is an online platform. Hotels listed on the marketplace provide the stays themselves; Stayantra is the intermediary that connects guests with them. Two companies operate Stayantra, and which one you deal with depends on where you or your hotel are based. Stayantra was developed by Nexalaris Tech Pvt. Ltd., which owns the Exubee AI technology inside it. The rest of Stayantra, including its brand, is owned by the Stayantra companies, which hold a perpetual and irrevocable licence from Nexalaris Tech Pvt. Ltd. to use Exubee in Stayantra.

Stayantra in the United Kingdom

Company name
[Pending: UK company legal name]
Registered in
England and Wales
Company number
[Pending: UK company registration number (Companies House)]
Registered office
[Pending: UK registered office address]
VAT number
[Pending: UK VAT number]
ICO registration
[Pending: UK ICO data protection registration number]
Serves
Hotels and users outside Nepal

Stayantra in Nepal

Company name
[Pending: Nepal Stayantra company legal name]
Registration number
[Pending: Nepal company registration number (Office of the Company Registrar)]
PAN / VAT number
[Pending: Nepal PAN / VAT number]
Registered office
[Pending: Nepal registered office address]
E-commerce listing number
[Pending: Nepal e-commerce portal listing number (E-Commerce Act 2081 s.5)]
Serves
Hotels in Nepal and users who live in Nepal

Pay with Stayantra: remittance to hotels

When a guest pays through Stayantra, Stayantra collects the payment as the hotel's limited payment-collection agent and remits it under section 10 of the Hotel Agreement.

When
Within 10 days after the guest checks out: weekly, for stays that checked out by the end of the previous week (Sunday), with a statement for each week.
What is deducted
refunds Stayantra sends to Guests for your bookings; chargebacks lost on your bookings and the payment provider's dispute fee; the payment provider's fee on each payment, at the provider's rate shown on your statement; and any amount you owe us under section 10.4.
Currency conversion margin
A Guest paying by card in another currency is shown the mid-market rate and a 2% currency conversion margin before paying. The margin is Stayantra's revenue: it is added to what the Guest pays, not taken from what you are owed, and it is shown on your statement.

Contact

General enquiries
info@stayantra.com
Phone
[Pending: Customer phone number]
Privacy and data requests
info@stayantra.com
Legal notices
info@stayantra.com
Grievance officer
[Pending: Grievance officer name]
info@stayantra.com
[Pending: Grievance officer postal address]
EU representative
[Pending: EU representative (GDPR Art. 27 / DSA Art. 13)]

To make a complaint, see Complaints and Grievances. To report a security issue, see Security and Responsible Disclosure.